All appointments need to be cancelled by 12 noon on the Monday before your appointment to avoid a charge. We would be grateful if you could do this as soon as possible to avoid any confusion and to enable us to maintain our level of service.
Appointments can be cancelled by emailing email@example.com or by leaving a message on the clinic’s voicemail at 020 7118 8778.
Details of a valid credit or debit card registered to the patient (or guardian)’s home address will be required at the time of booking.
Failure to cancel the appointment before the time stated above will incur a charge and this will be deducted from the debit/card provided.
The late cancellation charges will be as follows:
- Initial consultation for child circumcision: £50
- Initial consultation for adult circumcision: £100
- Initial consultation for frenulectomy: £100
- Circumcision or frenulectomy procedure: Full cost of the procedure.
We ask everyone to try and arrive 15 minutes before their appointment time in order to fill out the necessary paperwork and to keep the clinic running to schedule. We do our best to accommodate late arrivals.
However there may be a time when a late arrival results in a rescheduling or cancellation of your appointment.